Refund Policy
Time-Poor Tourist Guides sells digital downloadable travel guides.
Because digital products can be accessed immediately after purchase, we do not generally provide refunds simply because you change your mind after receiving access to the purchased files.
Your rights under the Australian Consumer Law are not affected.
You may be entitled to a remedy if a purchased guide:
- is faulty;
- is materially different from its description;
- cannot be downloaded because of a problem on our side;
- is not supplied as promised; or
- otherwise fails to meet an applicable consumer guarantee.
Where required by Australian Consumer Law, the appropriate remedy may include replacement, correction or refund.
If you experience a download problem, please contact us first. In many cases we can restore access or provide the file directly.
To request assistance or a refund, contact:
Time-Poor Tourist Guides
Email: shop@arcadeheaven.com
Please include your order number and a brief description of the issue.
Approved refunds will be returned using the original payment method where possible. Processing times after we issue the refund depend on the payment provider and your bank or card issuer.
Nothing in this Refund Policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
Last updated: 30 August 2026