Time-Poor Tourist Guides

Privacy Policy

Time-Poor Tourist Guides respects your privacy and aims to handle personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and how you can contact us about your information.

  1. Who We Are

Time-Poor Tourist Guides is operated by The Trustee for KARNON FAMILY TRUST in Queensland, Australia.

Website:
https://guides.arcadeheaven.com

Contact:
shop@arcadeheaven.com

  1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • your name;
  • email address;
  • billing address;
  • phone number;
  • order and purchase details;
  • account details if you create an account;
  • communications you send to us;
  • IP address, browser and device information; and
  • information collected through cookies and similar technologies.

We do not directly store your full credit or debit card details.

  1. Why We Collect Information

We may use your information to:

  • process and fulfil orders;
  • provide access to purchased digital downloads;
  • send order confirmations, download links and other transactional emails;
  • process refunds;
  • provide customer support;
  • maintain customer accounts;
  • prevent fraud or misuse;
  • maintain and improve our website;
  • comply with legal, accounting and taxation obligations; and
  • communicate with you where permitted by law.
  1. Payments

Payments are processed using third-party payment providers made available through WooCommerce, including WooPayments.

Information required to process a payment may be shared with the relevant payment provider. This can include your name, email address, billing details, purchase amount and payment-related identifiers.

We do not receive or store your complete payment card number.

  1. WooCommerce and WordPress

Our store uses WordPress and WooCommerce.

These systems may store information necessary to operate the website and online store, including customer account information, orders, billing details and download permissions.

  1. Jetpack and Automattic

Our website uses Jetpack and services provided by Automattic.

Depending on the Jetpack features enabled, technical information about visitors and site activity may be processed by Automattic for services such as security, site connectivity, performance, analytics or related functionality.

  1. Cookies

Our website may use cookies and similar technologies to:

  • keep the shopping cart and checkout working;
  • maintain login sessions;
  • remember user preferences;
  • support payment processing;
  • improve site security; and
  • understand how the website is being used.

Some cookies are essential for the website and store to function.

Third-party services used on the website may also set their own cookies.

  1. Who We Share Information With

We may share personal information where reasonably necessary with service providers that help us operate the website and fulfil orders, including:

  • WooCommerce and Automattic;
  • WooPayments and its payment-processing providers;
  • website hosting and email providers;
  • security and technical service providers; and
  • professional advisers or authorities where required by law.

We do not sell customer personal information to advertisers.

  1. Overseas Processing

Some service providers we use may process or store information outside Australia.

The location of processing can vary depending on the service provider and infrastructure being used.

Where applicable, those providers handle information according to their own privacy policies and contractual obligations.

  1. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing downloads and customer support and meeting legal, taxation, accounting and fraud-prevention requirements.

Order information may therefore be retained for a number of years.

  1. Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no internet service or electronic storage system can be guaranteed to be completely secure.

  1. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to a request.

  1. Privacy Complaints

If you believe your personal information has been handled incorrectly, please contact us at:

shop@arcadeheaven.com

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

  1. Links and Third-Party Websites

Our website and travel guides may contain links to third-party websites.

We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing personal information to them.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.

The current version will be published on this page.

Last updated: 30 August 2026